Technical Advisor – Komatsu

About the role

Provide technical expertise on all breakdowns and service cases escalated by country and central teams, while developing product knowledge for BIA’s aftermarket teams. The role ensures high‑quality technical support for Komatsu equipment across Guinea.

Key responsibilities

• Act as the main liaison between OEMs and BIA, handling all technical support communications.
• Maximise claim recovery through detailed claim files and accurate issue tracking.
• Ensure strict compliance with OEM standards, tools and processes.
• Deliver top‑quality technical support for the aftermarket community, adhering to all claims and technical obligations.
• Develop and maintain robust feedback processes for technical and quality issues.
• Manage and distribute OEM technical information within BIA.
• Prepare regular reports and statistics for management on technical issues.
• Conduct remote or on‑site technical investigations, coordinating with local teams, OEMs and customers.
• Support deployment of digital solutions such as SmartFleet to improve investigations and performance.
• Promote best‑practice sharing across countries and manage escalation of high‑urgency issues.

Required profile

• Mechanical or electro‑mechanical engineering diploma or equivalent experience.
• Minimum 10 years of experience as a technical engineer, preferably with overseas exposure.
• Accredited Komatsu equipment training and certification for large machines.
• Fluent in English; additional languages are a plus.

Required skills

• Mechanical engineering
• Electro‑mechanical engineering
• Komatsu equipment operation and maintenance
• Use of digital solutions such as SmartFleet