Support Services Specialist

About the role

The Support Services Specialist ensures the smooth operation of the mission by implementing policies, coordinating with multiple departments, and managing administrative, logistical and security processes. This role acts as a central point of contact for staff inquiries and supports the Ministry’s various functional areas.

Key responsibilities

• Implement HR policies and procedures in line with host‑country labour laws and provide guidance to staff.
• Support financial activities, coordinate with the Financial Affairs Department and follow procurement procedures for office needs.
• Coordinate use of electronic systems, security devices and IT equipment, handling staff feedback and liaising with IT and Security departments.
• Manage electronic archiving, diplomatic mail and overall document handling according to the Documents and Archiving Department’s rules.
• Organise logistical support for the mission, including meetings, events, official visits and facility maintenance in partnership with Engineering Projects and Facilities.
• Apply security standards for building access, visitor management, mail inspection and traffic flow within the premises.
• Maintain employee records, attendance, leave, promotions, allowances and ensure compliance with applicable regulations.
• Support the implementation and monitoring of strategic and operational plans in coordination with relevant ministries.

Required profile

• Strong understanding of HR and labour legislation in the host country.
• Ability to work across multiple departments such as Finance, IT, Security, Procurement and Facilities.
• Excellent organisational and coordination skills with attention to detail.
• Proficiency in handling confidential employee data and administrative records.

Required skills