Customer Support Representative

About the role

Wave is looking for a Customer Support Representative to join its growing team in Conakry. You will be the primary point of contact for our users, delivering world‑class service and helping them navigate our financial products.

Key responsibilities

• Handle customer inquiries and complaints professionally and courteously, escalating when necessary.
• Maintain up‑to‑date knowledge of Wave products and services.
• Collaborate with other departments to ensure customer needs are met.
• Use active listening to understand issues and provide effective solutions.
• Participate in team meetings and contribute to continuous‑improvement initiatives.

Required profile

• Fluency in French, Fulani, Malinké and Soussou.
• At least 2 years of experience in a comparable call‑center or customer‑service role.
• Ability to work flexible schedules.
• Demonstrated tenacity, strong sense of responsibility and initiative.
• Detail‑oriented, client‑focused and comfortable with over‑communication.

Required skills

What we offer

• Competitive salary calculated with a transparent formula.
• Generous health insurance for you and your dependents.
• Parental leave (26 weeks for mothers, 4 weeks for fathers) and subsidised childcare.
• Gym membership subsidies and fitness classes.
• Airtime reimbursement, free food and a modern office space.