Technical Support Representative - Komatsu Specialist

About the role

BIA Group sells, rents and provides after-sales service for equipment used in public works, mines, quarries and transport, operating in Europe, Africa and Asia. This Technical Support Representative supports Komatsu mining excavators and follows up technical support issues between Komatsu and BIA country organizations, while maximizing claim recoveries and complying with OEM standards.

Key responsibilities

• Provide high-quality, timely technical support and ensure compliance with OEM obligations
• Analyze Komtrax Plus / SmartFleet data and take part in Root Cause Analyses (RCAs)
• Improve equipment availability and reliability, and provide commissioning and warranty support
• Coach Product Support Engineers and Service Managers, and deliver technical training to local teams
• Manage technical information distribution, prepare reports and action plans, and conduct meetings and site investigations
• Support digital solutions and follow safety obligations
• Travel frequently across BIA countries

Required profile

• Mechanical or electro-mechanical engineer diploma or equivalent experience
• At least 10 years of experience as a technical engineer on heavy machinery or in a similar environment

What we offer

• A permanent contract
• A competitive salary and a package of extra-legal benefits
• An extensive training program and career development opportunities